Refund Policy

Overview

This Refund Policy applies to purchases made on www.electrihub.com. By placing an order on our platform, you agree to the refund terms outlined below.

Refunds are issued only in cases where a replacement is not feasible and are subject to product inspection and policy conditions.

Refund Processing Timeline

• Credit / Debit Card Payments: Refunds will be credited back to the original card within 10 business days after the return process is completed.
• Bank Transfer / Net Banking: Refunds will be credited to the original bank account within 10 business days after return approval.
• Actual credit timelines may vary depending on the customer’s bank or payment service provider.

Eligibility for Refund

A refund will be initiated only when replacement is not possible due to one or more of the following reasons:

• Product received is damaged or defective (verified by inspection)
• Incorrect product or quantity delivered
• Product materially differs from the description on the website
• Product is permanently out of stock

Non-Refundable Charges

Unless required by applicable law, the following charges are non-refundable:

• Shipping, handling, and logistics charges
• Customs duties, import taxes, or clearance fees
• Payment gateway or transaction processing fees

Re-Shipment After Quality Inspection

If, after receiving the returned product, our Quality Inspection Team identifies discrepancies but determines the product is eligible for re-shipment, the product will be sent back to the customer.

• In such cases, courier or shipping charges for re-shipment must be borne by the customer.
• Courier charges incurred for sending the product to Electrihub are not reimbursable.

How to Request a Refund

• Notify Electrihub Support within 24 hours of receiving the product
• Share clear images of the product and original packaging
• Wait for confirmation and return authorization
• Ship the product as per instructions provided by our support team

Refunds are processed only after successful receipt and inspection of the returned product.

Policy Updates & Legal Disclaimer

Electrihub reserves the right to amend or update this Refund Policy at any time without prior notice. Refund disputes, if any, shall be resolved in accordance with applicable international commercial and consumer protection laws.