Cancellation & Return Policy

Cancellation Policy

• Cancellation requests will be accepted only if raised within 24 hours of placing the order or before the order is shipped, whichever occurs first.
• Orders that have already been dispatched cannot be cancelled.
• If a damaged product is received, the issue must be reported within 24 hours of delivery from the registered email ID along with clear images of the damaged product and original packaging.

Return Policy

Returns are accepted only under the following circumstances:

• Product received is damaged or defective
• Product received differs from the description on the website
• Wrong product delivered or incorrect quantity supplied
• Missing parts or accessories

Minor variations in color, design, or dimensions due to OEM manufacturing updates shall not be considered a defect.

Return Conditions

• Products must be returned in original condition with all packaging, manuals, warranty cards, accessories, and price tags intact.
• Items marked as “Non-Returnable” on the product page are not eligible for return.
• Products purchased under clearance or liquidation sale are not eligible for return.
• Combo products cannot be returned individually.
• Customers must notify Electrihub Canada via email or phone within 24 hours of receiving the order.
• Once approved, a reverse pickup request will be initiated where logistics service is available.
• Customers must securely pack the product in original brand packaging and attach the invoice to the package.
• Upon receipt, the product will undergo quality inspection. If the product is found defective or damaged, a replacement will be arranged subject to stock availability.

Cases Where Reverse Pickup Is Not Available

In cases where reverse pickup service is not supported by our logistics partner, customers may be required to ship the product on their own after approval of the return request.

Products must be shipped to the following address:

Electrihub Canada
760 Pacific Rd Unit 16,
Oakville, ON L6L 6M5,
Canada